Spoiler alert: if your email system adds signatures to employee emails, try disabling that.
We had an employee who needed to be able to switch back and forth between Japanese and English text input when writing emails. Setting up a new language pack on the Blackberry is not terribly difficult (instructions here), but the issue occurred when she would change from Japanese back to English. From that point on, any emails sent from the device would be blank. The subject line would come through, but no text in the body.
We tried all manner of troubleshooting. Pulling the battery, trying other Blackberries, re-installing the Operating System (as well as the language pack), etc.
What we finally realized, was that the signature (which our email system automatically adds to the bottom of all employee emails) was disappearing along with all other text. We had previously encountered issues with a product on iPhones that took offense to our signature system, so the thought entered our minds to disable the signature for this user. Long story short, that worked. The encoding included in the signature-adding process was not compatible with the Language Packs, and was resulting in corrupted emails.
Tested with:
Blackberries: 8310 Curve and 9700 Bold
BES Version: 5.0.3.31
Language Pack: East Asin Language Pack 5.0.0.541
Service Provider: AT&T
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